Order Changes & Cancellations

Once an order has been placed, we are unable to make changes or cancellations. Please review your order details carefully before completing your purchase. You can return items and once we receive it at warehouse we will process your refund to original payment method.

Returns & Refunds

At Cavali, we take pride in delivering premium-quality products. If your order isn't quite right, we're here to help.

Fraud Prevention

Cavali reserves the right to review, delay, cancel, or refuse any order suspected of fraud or unauthorized activity.

By placing an order, you confirm that you are authorized to use the selected payment method. We may provide order, payment, tracking, and delivery information to payment providers when responding to chargebacks or fraud investigations.

14-Day Returns

We accept returns within 14 days of delivery. All return requests must be submitted and shipped within this 14-day period.

Return Eligibility

To qualify for a return, items must be:

• Unworn

• Unwashed

• In their original condition

• With all original tags attached

• Returned in the original packaging

Items that do not meet these requirements cannot be accepted.

Return Authorization

Returns sent without prior authorization or shipped directly to our warehouse without approval may be refused or returned to the sender.

Non-Returnable Items

The following items are not eligible for return:

• Final Sale items

• Items returned after the 14-day return window

Bundles & Promotional Offers

Bundle or multipack purchases may be returned only if the complete bundle, including all items and original packaging, is returned.

Items purchased through promotional offers such as Buy One, Get One or similar limited-time promotions are considered Final Sale and are not eligible for refunds.

Exchanges

We do not offer direct exchanges.

If you need a different size or style, simply return your eligible item for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs.

For international returns, any customs duties, import taxes, or additional carrier fees are the responsibility of the customer.

If Express Shipping was selected at checkout, the shipping fee is non-refundable.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Refunds

Once your return has been received and inspected, approved refunds are processed within 10 business days.

Refunds are issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account after processing.

You'll receive an email confirmation as soon as your refund has been issued.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support team within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Our team will review your request and work to resolve the issue as quickly as possible.